FROZEN FOOD/CLERK

Responsibilities

• Establish and maintain a safe and clean environment that encourages customers to return.
• Aid the department manager in achieving sales and profit targets.
• Maintain quality assurance standards.
• Embrace the Customer 1st strategy and encourage associates to provide excellent customer service.
• Communicate effectively and answer questions about products.
• Respond to customer inquiries about products sold within the department and throughout the store.
• Recommend products based on customer needs and preferences.
• Inform customers of special offers and recommend frozen food items.
• Check product quality and take appropriate actions.
• Label, stock, and inventory department merchandise.
• Report discrepancies in product ordering and shipping to the department manager.
• Stay updated with store advertisements and promotions.
• Adhere to food safety regulations and maintain proper temperatures in cases and coolers.
• Review and maintain temperature logs.
• Participate in reinforcing safety programs by complying with safety procedures and identifying unsafe conditions.
• Notify management of safety risks, illegal activity, and incidents involving customers or employees.
• Work collaboratively in a high-paced and sometimes stressful environment.
• Manage conflicts in a non-confrontational and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

Requirements

• Minimum ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Desired retail experience.
• Second language proficiency (speaking, reading, and/or writing).

Desired Skills

• Create a welcoming environment for customers.
• Gain and maintain knowledge of products sold within the department.
• Inform customers of special offers and recommend products.
• Ensure product quality and freshness.
• Label, stock, and inventory department merchandise.
• Report discrepancies and maintain temperature logs.
• Participate in safety programs and report unsafe conditions.
• Notify management of safety risks, illegal activity, and incidents.
• Work in a high-paced and sometimes stressful environment.
• Manage conflicts in a non-confrontational and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary.
• Support and assist through direct interaction with minors, individuals with special needs, and older adults.