Frontline Staff (Usher/Dual)-Stone Mt

Who we want:

• high energy and takes initiative
• performs tasks that requires counting, scanning, and selling
• an ability to thrive within many moving parts
• pride and ownership in their work and workplace
• results in taking decisive action to maintain NCG cleaning and safety standards
• outgoing, engaging, and friendly disposition
• stays calm with guests under pressure (long lines)
• on-time for shifts and dressed professionally

What you will do:

• operate guest concessions, handle the selling and restocking of inventory, and sell NCG products (tickets and concessions)
• prepare and maintain the NCG standard of cleanliness in all facility locations (lobby, auditoriums, restrooms, hallways)
• provide the customer an uninterrupted, friendly, smooth, safe, and clean movie-going experience
• demonstrate excellent customer service from ticket taking and problem resolution to ensuring a seamless presentation of a movie

Position requirements:

• physically clean the facility including sanitizing and cleaning restrooms, auditoriums, hallways, and lobby, take out trash, and restock inventory
• lift up to 40 pounds and maintain balance while carrying heavy and odd-shaped objects
• maintain the NCG Standard for a presentation of a movie (A.L.I.S.T. Audience, Lights, Image, Sound, Temperature)
• interact with the general public including a friendly greeting, taking tickets, directing guests to auditoriums and seats, warmly exit greeting guests, and answering or assisting in finding answers to any arising issues
• work in a team environment and assist fellow workers in concessions (refills), odd jobs, and cleaning
• communicate concerns or issues to management promptly and clearly
• willingness and ability to work evenings, weekends, and holidays
• selling NCG products with comfort and friendliness
• responsible for concessions including making popcorn with consistency, maintaining cleanliness, operating cash drawer and POS system and restocking inventory
• must be comfortable having assertive conversations with guests who violate NCG policies (outside food coming in, COVID-19 protocols) and have thorough knowledge of NCG policies