Front Services Runner

Duties And Responsibilities

• Projects a positive image
• Greets and acknowledges all guests upon arrival and departure
• Opens guest car doors
• Accurately fills out proper documentation, safeguards company assets, uses guests’ names during transactions and allows quick location and retrieval of guest vehicles
• Issues Valet tickets upon arrival according to guidelines
• Inspects and documents vehicular damage
• Processes Valet retrievals as per guidelines
• Keeps office areas, parking lots, lobby area and front drive clean and orderly to ensure that space usage is maximized
• Explains parking options to guests as needed
• Lifts, positions, and removes barricades and signs in order to open or close parking areas
• Actively greets guests and opens doors to hotel
• Executes required guest service standards to ensure guests are happy and well served
• Handles and delivers guest luggage and belongings at check-in and/or checkout
• Escorts guests to front desk and guestrooms as needed
• Performs room orientation according to established standards
• Stores and returns stored guest luggage as needed
• Actively resolves guest issues and disputes
• Disseminates information to guests regarding the property, hotel, promotions, etc.
• Reduces claims by strict adherence to departmental policies & procedures
• Performs other duties as assigned

Job Requirements

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• Good writing and verbal communication skills required; a skills test will be administered and candidate must achieve at least 70% skills pass rate- required
• Must have the ability to safely operate automatic transmission vehicles
• Must be able to lift and carry up to 50 lbs
• Must be able to complete a timed running test
• Must have and maintain valid state-issued operator driver’s license
• Must be able to successfully pass a MVR (motor vehicle report) check
• Any DUI conviction within the last three (3) years will disqualify any applicant
• Ability to also safely operate a manual transmission vehicle, in addition to automatic transmission, is preferred
• Successfully meet the standards set by an interview panel regarding communication skills, guest services skills, and obvious demonstration of a naturally outgoing, friendly, helpful personality and positive attitude
• Must successfully pass job interview, including a guest service audition
• Must be able to stand, walk, or run for entire shift
• Must be able to run to retrieve vehicles and run to valet booth after parking vehicles during the entire shift
• Must be able to endure outside elements/conditions – heat, cold, wind, rain, etc.
• Must be able to work effectively in a fast paced, high volume environment
• Must be able to operate standard office equipment – phones, computers, etc.
• Must be in good physical condition and able to pass a physical fitness test if administered
• Must have willingness and ability to work in a smoke/secondary smoke environment
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position