Front Operations Patient Coordinator

Full-Time On-site position in Springfield, MA. Reports to: Front Office Operations Manager.

Requirements

• High school diploma with 1-2 years related experience.
• Prefer candidate with previous experience in the medical field as a medical assistant, switchboard/call center/receptionist, medical records coordinator or insurance professional.
• Knowledge of medical terminology preferred, including Health Insurance Portability and Accountability Act (HIPAA).
• Detail-oriented; able to work accurately and efficiently in a fast-paced environment where multi-tasking is required.
• Strong time management and organization skills; self-discipline.
• Bilingual, articulate in conversational interpretation.
• Ability to positively interact with patients, personnel, visitors, and the general public.
• Discretion in handling confidential information.
• Ability to work independently, problem solve, and make decisions when necessary.
• Computer literate in basic word processing applications and data entry.
• Friendly, reliable, and professional in behavior and appearance.
• Ability to establish and maintain effective working relationships with employees, individuals seeking assistance, and the general public.

Responsibilities

• Ensure accuracy and completeness of data entry for patient information, including insurance details.
• Efficiently schedule medical appointments for returning and new patients.
• Maintain current knowledge of time requirements for patient visits, physician preferences, and work schedules.
• Oversee all patient/visitor activity; track reason and presence in clinic.
• Coordinate and schedule appointments for the deaf and hearing impaired.
• Make timely patient reminder calls.
• Monitor and address patient/visitor needs promptly.
• Ensure waiting area, front entry, and reception desk are orderly and professional.
• Monitor safety and noise levels in the waiting area.
• Handle inquiries (hours, location, programs, patient eligibility, etc.) professionally.
• Refer acutely ill patients to nursing for triage in person or over the phone.
• Verify patient eligibility via Internet access (Eligibility Data Service and other systems).
• Complete required intake paperwork and dispense appropriate forms to patients.
• Inquire about changes in patient address, phone, financial, or insurance status.
• Photocopy identity and income statements; route patients with incomplete information to the Front Office Operations Manager.
• Assist patients in filling out forms; review medical and intake forms for accuracy and completeness.
• Provide interpretation and recruit other language interpreters as needed.
• Inform patients about entitlement policies and procedures under supervision.
• Assist with patient scheduling and checkout.
• Maintain a daily log of patient encounters and provide reports of new patient visits as required.
• Carry out additional tasks as needed in situations requiring participation.
• Maintain a clean, organized, and orderly work area to facilitate staff interactions and reflect well on the health center.
• Maintain adequate supplies of necessary intake paperwork and order as appropriate.

Qualifications & Motivations

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals.