Front Office Supervisor - Waldorf Astoria Atlanta Buckhead

About the role

Waldorf Astoria Atlanta Buckhead is seeking a Front Office Supervisor to join the Front Office team at this Forbes 4-Star and AAA 4-Diamond hotel. Located in one of Atlanta's most prestigious neighborhoods, the 42-story tower features over 200 rooms (127 guest rooms plus residences), more than 10,000 square feet of meeting space, and three food and beverage outlets, including a 3-meal restaurant, bar, and in-room dining.

At Waldorf Astoria, we create unforgettable experiences for guests, meaningful opportunities for team members, and a positive impact in our community.

Responsibilities

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery.
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in-the-moment feedback.
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in handling complex or escalated issues.
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency.

Qualifications

At Hilton, our core values define what it takes to succeed and guide the qualities we look for in every team member:

• A passion for spreading the light and warmth of hospitality.
• Acting with integrity and always doing the right thing.
• Inspiring others through leadership.
• A belief that teamwork drives the best outcomes.
• A sense of ownership and accountability.
• A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an award-winning workplace culture at Hilton, where we deliver exceptional experiences for guests while building an exceptional workplace for team members. As a global leader in hospitality, Hilton has welcomed over 3 billion guests worldwide while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.

With a suite of world-class brands and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way.

Benefits

At Hilton, we invest in our team members’ well-being with unmatched perks and benefits, including:

• Incredible travel perks: Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program.
• Own a piece of Hilton: Through our employee stock purchase program (ESPP), invest in Hilton shares at a 15% discount to help build your financial future.
• Paid parental leave: Eligible team members, including partners and adoptive parents, receive paid leave.
• Personalized caregiving support: Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones.
• Crisis concierge: In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care.
• Mental health resources: Eligible team members can access free counseling and support through our best-in-class Employee Assistance Program (EAP).
• Generous paid time off (PTO): Recharge, relax, and take time for what matters most.
• Health & welfare benefits: From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered.
• Financial security for your future: Our retirement plans make it easier to save for what’s next.

Benefits availability may vary depending on the team member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.