Front Office Supervisor - Harvard Park

About the role

OnPoint Medical Group is a physician-led network of skilled Primary and Urgent care providers committed to expanding access to quality healthcare in the most effective and affordable manner possible. Their "Circle of Care" aims to ensure the health and wellness of members and their families by providing a comprehensive menu of medical services from one unified physician group in their neighborhoods, with doctors, nurses, specialists, labs and medical records interlinked and coordinated.

Responsibilities

• Manage all areas of the front desk, including personnel management, training and daily activities of front desk staff; create workflows that create a positive patient experience by working side by side with staff and leading by example.
• Manage front desk operations on a daily basis, including scheduling of staff, staff development and training.
• Follow and enforce guidelines for attendance, punctuality and overall dependability.
• Act as the first line to handle complaints and concerns