Front Office Supervisor - Harvard Park

OnPoint Medical Group is a physician-led network of skilled Primary and Urgent care providers committed to expanding access to quality healthcare in the most effective and affordable manner. Our "Circle of Care" ensures the health and wellness of members and their families through a comprehensive menu of interlinked medical services.

About the role

The Front Office Supervisor manages all areas of the front desk, including personnel management, training, and daily activities of front desk staff. This role is responsible for creating workflows that ensure a positive patient experience by working side-by-side with staff and leading by example. The typical schedule is Monday–Friday, 8am–5pm, but hours may vary based on business needs.

Responsibilities

• Manage front desk operations on a daily basis, including scheduling, staff development, and training.
• Enforce guidelines for attendance, punctuality, and overall dependability.
• Serve as the first line to handle complaints and concerns from patients and staff.
• Greet incoming patients in a friendly and professional manner.
• Complete administrative duties to ensure smooth patient visits, timely and accurate billing, and an organized front office.
• Ensure co-pays and balances due are collected at the time of visit in accordance with patient insurance guidelines.
• Maintain a clean and organized lobby/front desk area.
• Perform clerical activities related to appointment scheduling, patient intake, data verification, office communications, and filing of patient records.
• Prepare the office for opening and clean up at the end of the day, including coordinating break room schedules.
• Coordinate front office meetings.
• Follow all OMG standards, policies, and procedures, including HIPAA and privacy laws.

Requirements

• High School Diploma or High School Equivalency.
• 1–2 years of experience in a physician office or clinical environment.
• Customer service experience.
• Strong computer skills.

Preferred Qualifications

• Some college with a focus on medical, business, or accounting.
• Supervisor experience.
• Current BLS card.
• EMR experience, preferably with Athenahealth practice management system.

Supervisory Responsibilities

This position has supervisory responsibilities for front office staff.

Working Conditions

• Regularly required to stand; use hands to handle or feel; reach with hands and arms; and talk or hear.
• Occasionally required to walk, sit, stoop, kneel, crouch, or crawl.
• Frequently lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds.
• Specific vision abilities required include close vision, distance vision, and ability to adjust focus.

Benefits

• Health insurance plan options for you and your dependents.
• Dental and vision coverage for you and your qualified dependents.
• Company-paid life insurance.
• Voluntary options for short-term and long-term disability coverage.
• AFLAC plans.
• FSA options.
• Eligible for 401(k) after 6 months of employment with a 4% match that vests immediately.
• Paid Time-Off (earned).

Pay

$26–$30 per hour. The estimate represents the typical salary range for candidates hired. Factors such as skills, experience, and comparison to other employees in this role may determine actual salary.