Front Office Supervisor

About the role

As the Front Office Supervisor at Hotel Trinity, you will be the face of the hotel, leading the arrival, departure, and overall guest experience with a personalized, human approach. This role goes beyond managing daily front desk operations—it is about creating meaningful connections, anticipating guest needs, and ensuring every interaction feels intentional, warm, and tailored. From the first welcome to the final farewell, you will foster a culture where guests feel recognized, valued, and genuinely cared for. By developing, coaching, and inspiring a high-performing team, you will bring Trinity’s vision of a “home away from home” to life through exceptional service and attention to detail.

Working closely with Guest Experience, Housekeeping, and other hotel departments, you will ensure seamless communication, flawless execution, and memorable guest moments at every touchpoint. Your leadership will be instrumental in shaping a service culture that elevates guest satisfaction, team engagement, and the distinctive identity of the hotel.

About Hotel Trinity

Hotel Trinity, launching in late 2026 as the only Marriott Autograph Collection hotel in downtown Austin, is Austin’s finest private hideaway. Featuring a guest-only rooftop pool, world-class hospitality amenities with residential appointments, and the city’s most sought-after high-end seafood restaurant and oyster bar, Hotel Trinity offers a luxury boutique experience unlike any other—a place to work, play, and stay out of the fray.

Responsibilities

• Oversee Front Desk, PBX, and Bell operations to ensure seamless guest service delivery.
• Develop and implement department strategies that improve financial performance and guest satisfaction.
• Lead and mentor the front office leadership team, including coaching, performance evaluations, and associate development.
• Ensure adherence to White Lodging policies and procedures, guest service standards, and brand requirements.
• Collaborate with other departments to drive alignment and communication for an optimal guest experience.
• Monitor and analyze guest service scores and implement corrective actions to continuously improve results.

Requirements

• Previous front office leadership experience, preferably in a full-service, luxury hotel environment.
• Strong communication and problem-solving skills with a focus on guest and associate satisfaction.
• Ability to develop and motivate teams while managing multiple operational priorities.
• Experience with hotel systems (PMS, POS) and a strong understanding of front office procedures.
• Proven ability to drive performance results and uphold hospitality standards.

Benefits

• Day 1 Medical, Dental, and Vision insurance
• Paid Parental Leave
• Vacation/Paid Time Off (PTO) with rollover
• 401(k) with company match
• Complimentary wellness tools
• Unlimited referral bonuses
• Leadership development opportunities
• Tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities