Front Office Supervisor

Summary of Responsibilities

• Ensuring that payroll and operating expenses are maintained in ratio with revenues earned (or other agreed targets).
• Maintaining effective communication within the department and ensuring that the Front Office Manager is kept well informed of any problems/queries.
• Ensuring that all Front Office and Guest Service departments are correctly staffed, suitably trained and performing their duties to the standard required.
• Overseeing smooth handovers between shifts.
• Ensuring regular inspections of the public areas are carried out and that defects are reported and rectified.
• Driving the Corinthia Values and philosophy within the team, ensuring all SOPs and policies are well communicated and adhered to.
• Assessing training needs using guest feedback, online reviews and audits and organising training in liaison with Operational Coaches.
• Ensuring all new team members receive appropriate training and cross-training in the relevant departments.

Skills and Qualifications

• Minimum 3 years in Front Office in an ultra luxury environment.
• Strong background in Front of House/ Front Office operations.
• Written and verbal fluency in English. Fluency in another language an advantage.
• Knowledge of property management systems (e.g. Opera, etc.).
• Degree/Diploma in Hospitality Management or Tourism (desirable).