Front Office Supervisor

Responsibilities

• Ensure that the Sanderling quality standards, policies, and procedures are properly understood and followed by Front Office staff members.
• Assist the Front Office Managers in coaching and training front desk staff regarding all guest loyalty programs, including all FHR standards of service.
• Ensure and maintain a very high standard of personal hygiene, behavior, and grooming/dress standards of staff.
• Handle all guest complaints and comments relating to the department tactfully and resolve as necessary.
• Ensure that the FHR and Forbes Standards are continuously refreshed, maintained, and used effectively.
• Cooperate and coordinate teamwork with other departments.
• Perform any other reasonable duties as required by the Front Desk Managers or Guest Services Manager.

Requirements

• Minimum of 1 year of supervisory experience.
• Previous Front Desk or Guest Services experience preferred.
• Superior customer service skills.
• Demonstrated leadership skills.
• Ability to multi-task.
• Strong attention to detail and organization.
• Excellent computer skills.
• Ability to work closely and cohesively with other department managers to ensure optimum guest satisfaction.
• Any other duties as assigned.

Reports to: Front Desk Managers and Guest Services Manager.