Front Office Supervisor

Job Summary

Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Supervisor to join their team. SHG is committed to hospitality, respect, authenticity, and continuous improvement. They offer a rewarding, fun, and flexible work environment, exciting perks, robust benefits, and career growth opportunities.

What's In It For You?

• A commitment to an inclusive, employee-focused workplace that invests in your development
• A rewarding, fun, and flexible work environment
• Exciting perks including free telemedicine and virtual mental health care access, multiple health insurance and life insurance options, a 401(k) plan with company match, paid parental leave, paid time off, holiday pay, pet insurance, and an employee assistance program
• A robust benefit package including discounts on event tickets, electronics, gym memberships, and more

Company Overview

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with extensive experience in the hospitality industry. They operate more than 200 locations across 38 states and 3 countries, managing reputable brands like Marriott, Hilton, IHG, and Hyatt, as well as unique, independent properties and restaurants.

Job Duties and Responsibilities

• Provide the highest quality of service to guests at all times
• Anticipate and exceed guest expectations
• Assign specific duties to staff for efficient operation of department
• Assist in training new associates and cross-training existing associates
• Assist in interviewing and hiring new associates for the department
• Promote teamwork and associate morale
• Treat people with respect
• Recognize associate successes
• Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency
• Assist Emergency Response Team as necessary
• Know location and use of fire extinguishers
• Maintain current list of available rooms for walk situations
• Coordinate blocking of rooms
• Check printed registration cards against information on arrival report and rectify any discrepancies
• Ensure prompt and courteous service to guests
• Pre-register guests according to standards
• Complete and monitor employee schedule
• Monitor VIP arrivals
• Notify Maintenance Department of any maintenance issues
• Keep track of rooms to ensure accurate status and readiness for check-in
• Hire, coach, and discipline direct reports
• Interact positively and professionally with guests to resolve issues
• Demonstrate knowledge of EEO policy, Fair Employment Practices, and Fair Labor Standards Act
• Promote a harassment-free work environment
• Act as Manager on Duty as required
• Work nights, weekends, and holidays as necessary
• Perform various other duties as assigned to meet business objectives

Qualifications

• In-depth knowledge of hotel Front Desk operations
• Basic math skills
• Strong communication skills, both verbal and written
• Excellent time management skills
• Knowledge of emergency procedures
• Ability to promote teamwork and associate morale

Education and Experience

Requires a high school diploma or equivalent. In-depth knowledge of hotel Front Desk operations is preferred. Basic math skills are essential. Strong leadership skills and the ability to exceed guest and team member expectations are required.

Application Process

The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. Specific compensation and benefit details will be discussed during the interview process.

Equal Opportunity Employer

Schulte Hospitality Group is an Equal Opportunity Employer. Compensation range is $18-$19 per hour.