Front Office Supervisor

About the role

Schulte Hospitality Group (SHG) is a division of Schulte Companies, a leading third‑party management company with deep, multi‑generational experience in all facets of the hospitality industry. SHG operates more than 200 locations across 38 states and 3 countries, including brands such as Marriott, Hilton, IHG, and Hyatt as well as independent, boutique, and lifestyle properties and restaurants. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do.

Benefits

• Daily Pay – work today, get paid today
• Free telemedicine and virtual mental‑health care for all associates starting day one
• Multiple health insurance and life insurance options
• 401(k) plan with company match
• Paid parental leave
• Paid time off
• Holiday pay
• Pet insurance
• Employee Assistance Program
• Schulte Savings Marketplace – discounts on event tickets, electronics, gym memberships, and more

Responsibilities

• Provide the highest quality of service to guests at all times; anticipate and exceed guest expectations
• Assign specific duties to staff for efficient operation of the front desk department
• Assist in training new associates and cross‑training existing associates
• Assist in interviewing and hiring new associates for the department
• Promote teamwork and associate morale; treat people with respect; recognize associate successes
• Maintain thorough knowledge of emergency procedures and ensure staff responds appropriately; assist Emergency Response Team as necessary; know location and use of fire extinguishers
• Monitor daily status of rooms, rates, discount rates, and packages; maintain current list of available rooms for walk situations; coordinate blocking of rooms
• Check printed registration cards against arrival report and rectify discrepancies
• Ensure prompt and courteous service to guests; pre‑register guests according to standards
• Complete and monitor employee schedules
• Monitor VIP arrivals
• Notify Maintenance Department of any maintenance issues
• Track rooms to ensure accurate status and readiness for check‑in
• Hire, coach, and discipline direct reports
• Interact positively and professionally with guests to resolve issues
• Demonstrate knowledge of EEO policy, Fair Employment Practices, and Fair Labor Standards Act; promote a harassment‑free work environment
• Act as Manager on Duty as required
• Work nights, weekends, and holidays as necessary
• Perform various other duties as assigned to meet business objectives

Requirements

• In‑depth knowledge of hotel front desk operations
• Basic math skills
• Ability to communicate effectively verbally and in writing
• Strong leadership skills
• Ability to exceed expectations of guests and team members
• Excellent time management skills

Skills

• Ability to multi‑task
• Team player
• Ability to exceed expectations of guests

Pay

Compensation range: $18–$20 per hour.

Schedule

Requires availability to work nights, weekends, and holidays as necessary.