Front Office Supervisor

Job Duties And Responsibilities

• Provide the highest quality of service to the guest at all times.
• Anticipate and exceed guest expectations.
• Assign specific duties to staff for efficient operation of department.
• Assist in training new associates and cross-training existing associates.
• Assist in interviewing and hiring new associates for the department.
• Promote teamwork and associate morale.
• Treat people with respect.
• Recognize associate successes.
• Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency.
• Assist Emergency Response Team as necessary.
• Know location and use of fire extinguishers.
• Maintains current list of available rooms for walk situations.
• Covers blocking of rooms.
• Checks printed registration cards against information on arrival report and rectifies any discrepancies.
• Ensures prompt and courteous service to guests.
• Pre-registers guests according to standards.
• Completes and monitors employee schedule.
• Makes sure VIP arrivals are coordinated.
• Notifies Maintenance Department of any maintenance issues.
• Keeps track of rooms to ensure accurate status and readiness for check-in.
• Hires, coaches and disciplines direct reports.
• Interacts positively and professionally with guests to resolve issues.
• Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act.
• Promote a harassment free work environment.
• Acts as Manager on Duty as required.
• Work nights, weekends, and holidays as necessary.
• Perform various other duties as assigned to meet business objectives.

Education And Experience

• In-depth knowledge of hotel Front Desk operations.
• Basic math skills.
• Ability to communicate effectively verbally and in writing.
• Strong leadership skills.
• Ability to exceed expectations of guests and team members.
• Excellent time management skills.
• Knowledge, Skills And Abilities:
• Ability to multi-task.
• Team player.

Qualifications

The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment.

Benefits

• Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy.
• Specific compensation and benefit details will be discussed during the interview process.

Company Information

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

About The Role

At Schulte Hospitality Group, we believe our greatest and most valuable asset is our people. We are committed to creating an inclusive, employee-focused workplace that invests in your development. We want you to feel engaged, empowered, and excited to grow with us. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

Benefits

• Rewarding, fun, and flexible work environment.
• Exciting perks.
• An atmosphere designed to encourage and promote career growth within the company.
• A robust benefit package including, but not limited to:
• Work Today, Get Paid Today, with Daily Pay!
• Free telemedicine and virtual mental health care access for all associates starting day one!
• Multiple health insurance and life insurance options.
• 401(k) Plan + Company Match.
• Paid parental leave.
• Paid time off.
• Holiday pay.
• Pet insurance.
• Employee assistance program.

Pay

$21.00-23.00 per hour.

Schedule

Nights, weekends, and holidays as necessary.