Front Office Supervisor

About the role

You will facilitate and supervise the daily front office operations for the clinic. This position will focus on the clinic’s front office engagement, environment, and staff performance. Employee will share the mission and values of PT Solutions.

Responsibilities

• Ability to perform at or above budgeted metrics for visits and evaluations
• Works closely with Clinic Manager 1, Clinic Manager 2 and Senior Clinic Manager
• Partners with the Front Office Manager to open requisitions, interview and hire PSCs to staff clinic
• Contribute to clinic volume
• Share clinic front office performance to Referral Management, POC adherence and Customer Service expectations
• Monitor referral data and KPI’s
• Manage clinic front office labor, schedules and PTO requests
• Participate in Monthly 1:1 with Front Office Manager
• Communicate and collaborate with insurance verification team, authorization team and reimbursement/billing team
• Perform other duties or special projects as assigned

Requirements

• Must be bilingual in Spanish
• At minimum, a High School or GED diploma
• Keyboarding skills, with the ability to type 45 words per minute preferred
• Strong interpersonal, oral (including telephone skills) and written communication skills
• Good organization skills and an ability to prioritize to meet deadlines
• Proficiency in Microsoft Word, Excel, Window-based applications
• Excellent communication and relationship-building skills
• Complete understanding of medical reimbursement and technology
• Knowledge of basic bookkeeping and accounts receivable principles including basic
• Working knowledge of all standard office equipment
• Must have demonstrated skill in prioritizing daily responsibilities and crises to handle a heavy workload
• Strong customer service skills
• Basic knowledge of federal and state employment laws and regulations

Skills

• Bilingual in Spanish
• High School or GED diploma
• Keyboarding skills
• Communication skills
• Organization skills
• Microsoft Word, Excel, Window-based applications proficiency
• Medical reimbursement and technology knowledge
• Bookkeeping and accounts receivable principles
• Office equipment knowledge
• Prioritization and crisis handling skills
• Customer service skills
• Federal and state employment laws and regulations knowledge

Benefits

Competitive compensation with ability to earn performance-based incentives
Fitness incentive, insurance benefits, employee assistance program, 401k and profit sharing, and PTO package to include employee illness bank (EIB) accrual

Pay

$22/hr

Schedule

N/A