Front Office Supervisor

InterContinental The Clement Monterey – Monterey, CA. Starting pay: $27.50 per hour. Full-time.

About the Role

At InterContinental The Clement Monterey, exceptional guest experiences begin with exceptional people. We are seeking an energetic, service-oriented Front Office Supervisor to lead our Front Office team in a fast-paced luxury hospitality environment. This is an exciting opportunity for a hospitality professional with supervisory experience, outstanding guest service skills, and a passion for developing others. You'll lead by example, inspire your team to deliver personalized service, and help create memorable experiences for every guest from arrival through departure.

Responsibilities

• Lead, coach, and motivate Front Office Agents
• Deliver exceptional guest service and resolve guest concerns with professionalism
• Act as Manager on Duty as assigned
• Support daily Front Office operations, including check-in/check-out, reservations, guest requests, and lobby presence
• Train and develop team members while promoting InterContinental service standards
• Monitor scheduling, labor costs, cash handling, and operational procedures
• Collaborate with all hotel departments to ensure seamless guest experiences
• Support departmental projects, meetings, and hotel initiatives

Qualifications

• Minimum High School Diploma or equivalent
• At least 2 years of hotel supervisory experience, preferably within Front Office or Guest Services
• Outstanding guest service and leadership skills
• Strong communication and interpersonal abilities
• Excellent organizational and problem-solving skills
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Ability to work a flexible schedule, including evenings, weekends, and holidays

Preferred Qualifications

• Hospitality or Business Management degree
• Prior luxury hotel experience
• Bilingual or multilingual skills
• Hospitality leadership or emotional intelligence training

Benefits

• Competitive pay
• Medical, Dental & Vision Insurance
• 401(k) with company match
• Paid Time Off
• Employee Assistance Program
• Educational Assistance
• Professional development and training
• Employee recognition programs
• IHG hotel discounts worldwide
• A collaborative, supportive workplace culture

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to lift up to 50 pounds
• Ability to push or pull up to 200 pounds
• Ability to bend, stoop, kneel, and navigate stairs as needed