Front Office Supervisor

Position: Front Office Supervisor • Department: Property • Hourly • Reports to: General Manager • Revised 5/8/26

Responsibilities

• Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
• Work proficiently on the hotel’s electronic reservation system, as well as, other computer programs to ensure a seamless workflow
• Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity
• Anticipate guests’ needs and go out of your way to maximize the guest experience
• Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests
• Ensure the accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures
• Maintain proficient administration of the hotel's electronic reservation system
• Maintain compliance with hotel safety programs and procedures, including emergency and security systems
• Ensure that all required documentation (daily reports, checklists, etc.) are completed in a timely manner

Requirements

• 2+ years’ experience working in a front desk/receptionist type role
• Love working with people and will go above and beyond for each guest’s needs
• Work well with others and enjoy being part of a team
• Excellent oral, written, and interpersonal communication skills
• Problem solver and solution finder, committed to ensuring the best guest experience
• Prior Hilton experience strongly preferred
• Comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods (physical demand)
• Little to no travel required outside the property and surrounding area

Benefits

• Medical insurance options
• Dental and vision insurance
• 401k with company match
• Company‑provided life insurance
• Tuition assistance
• Paid time off
• Paid holiday time
• Travel discounts
• Additional competitive pay and benefit programs