Front Office Supervisor

Starting at $17.10 per hour

Responsibilities

• Oversees guest welcome, registration into the hotel's computer system, and room assignment
• Makes or confirms reservations, verifies and collects guest payments, issues room keys
• Contacts housekeeping or maintenance when guests report problems
• Provides front desk clerks with necessary training and support
• Maintains all essential front desk equipment and supplies
• Controls guests' access to safe deposit boxes
• Tracks and posts food, liquor, or telephone charges to guests' accounts
• Completes bookkeeping duties, including balancing accounts and conducting nightly financial audits
• Records and refers patron comments and complaints to appropriate hotel management
• Ensures front desk staff is trained in all front desk operations, including check-in/out procedures, telephone procedures, shift procedures, hotel amenities, and computer systems
• Ensures front desk staff follows financial control procedures for cash, vouchers, inventories, and receivables
• Processes Players Club applications and issues Players Cards to interested guests
• Performs other related duties as assigned

Requirements

• Two to four years of hospitality experience at a hotel casino resort complex
• Strong organizational, managerial, and communications skills
• Excellent working knowledge of Microsoft Office (Excel, Word, Outlook, and PowerPoint)
• Ability to input and access information in property management systems, computers, and point-of-sale systems
• Must be able to work various shifts, weekends, holidays, and flexible hours
• Must be able to withstand prolonged standing

Skills

• Excellent interpersonal skills with an ability to foster a supportive and enabling team environment
• Promotes superior guest service

Pay

Starting at $17.10 per hour

Schedule

Regular shifts, including weekends, holidays, and flexible hours