Front Office Supervisor

Supervise Front Desk Operations

Supervise front desk staff, reservations, and bell staff as needed.
Ensure all daily functions from checklist are completed.
Greet guests and check them in and out.
Answer phones.
Perform manual and computer posting of transactions.
Handle money, credit cards, and checks.
Issue mail and messages to guests.
Resolve guest dissatisfaction.
Take reservations.
Provide directions and answers guest questions.
Enter wake-up calls.
Perform additional duties or projects as assigned by Front Office Director.

Qualifications

• Previous experience in hospitality, reservations, or front desk preferred;
  Strong customer service background with a guest-focused approach.
• Tech-savvy and adaptable, with the ability to quickly learn new systems and software;
  Proficiency in cloud-based phone systems, communication platforms, and related technology are preferred.
• Fluent in English with excellent verbal and written communication skills;
  Strong active listening, problem-solving, and interpersonal skills; clear, pleasant, and professional speaking voice.
• Positive, customer-oriented attitude with a polished demeanor;
  Detail-oriented, organized, and committed to delivering outstanding guest service.
• High school diploma or GED required;
  Some college or advanced education preferred.
• Weekend availability (required).

Pay and Benefits

Hourly Pay Estimate: $20.00/hr
Discounts at Marcus Hotels & Resorts, Restaurants, Golf & Spa operations
"Two for one" movie theater coupons at Marcus Theatres
Ability to grow your career and transfer from one property to another
Paid time off
Medical, dental, and vision insurance (offered after 30 days of employment)
Company-paid life insurance
Employee assistance program offer
401k with employer match