Front Office Supervisor

About the Role

The Front Office Supervisor at Hyatt Centric The Woodlands oversees the guest registration process and serves as a key point of contact for guests throughout their stay. This role involves leading other associates by coaching, providing direction, and may include responsibilities such as training, scheduling, payroll, and interviewing. The Front Office Supervisor ensures the smooth operation of the Front Office by supporting colleagues, resolving guest concerns, communicating hotel services and promotions, and maintaining Hyatt's high standards of service.

Responsibilities

• Oversee the guest registration process.
• Serve as a key point of contact for guests during their stay.
• Lead, coach, and provide direction to other associates.
• Assist with training, scheduling, payroll, and interviewing.
• Support colleagues and resolve guest concerns.
• Communicate hotel services and promotions.
• Maintain Hyatt’s high standards of service.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Front Office operations.
• Previous supervisory experience (preferred).
• Flexibility to work varied schedules including nights, weekends, and holidays.