Front Office Supervisor

Responsibilities

• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
• Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
• Supervise the Guest Service Agents.
• Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions.
• Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications

• Effectively communicate in English with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Establish and maintain effective working relationships with associates, customers and patrons.
• Have a self-starting personality with an even disposition.
• Able to maintain a professional appearance and manner at all times.
• Able to communicate well with guests.
• Willing to “pitch-in” and help co-workers with their job duties and be a team player.
• Able to access and accurately input information using a moderately complex computer system.
• Able to stand, walk and continuously perform behind the front desk.
• Able to observe and detect signs of emergency situations.
• Enjoy Hotel Room Discounts at Marriott Branded properties worldwide as well as our Crescent managed properties in North America for you & your family members.

Pay

$28.00 per hour

Schedule

Regular availability required.

Benefits

Unpretentious but prestigious, Hotel Republic San Diego, Autograph Collection seamlessly blends contemporary comfort and boutique sophistication. Embrace excitement just steps from our hotel, courtesy of our convenient location.

Company

We are ready for you to start your journey with us where Belong. We Care. Shine Bright.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities