Front Office Supervisor

Overview

Supervises the operational activities of the hotel’s front office while providing customer service to hotel guests.

Responsibilities

• Maintains complete knowledge at all times of: All hotel features/services, hours of operation. All room types, numbers, layout, decor, appointments, and location. All room rates, special packages, and promotions. Daily house-count and expected arrivals/departures. Room availability status for any given day. Scheduled in-house group activities, locations, and times. All hotel and departmental policies and procedures.
• Enforces hotel standards, policies, and procedures with Front Office staff. Ensures security and confidentiality of guest and hotel information.
• Checks storage areas for proper supplies, organization, and cleanliness.
• Maintains cleanliness and organization of front entrance, front desk, and public areas.
• Aids guests with reports of lost/stolen articles, following hotel policy.
• Makes sure cashiering procedures comply with accounting policies and standards.
• Reviews requests for late check-outs and approves according to occupancy.
• Prints report on discrepant rooms, research discrepancies and enters status accordingly.
• Inspects VIP arrival rooms frequently, ensuring compliance to standards.
• Trains, mentors, develops, coaches, resolves problems, provides open communication vehicles, and recommends disciplinary actions as appropriate.
• Builds a work environment that promotes teamwork, partnership, recognition, mutual respect, collaboration, performance feedback/management, and Team Member satisfaction while role modeling the company values, behaviors, and culture of One.Team.Chumash.
• Performs other duties as assigned.

Qualifications

• High School Diploma or GED Certificate.
• Bachelor’s Degree in Hospitality or equivalent work experience is preferred.
• Three years prior experience in hotel front desk operations.
• Two years prior experience in a lead or supervisory position is preferred.
• Basic computer proficiency utilizing Microsoft applications, email, and internet.
• Basic proficiency with a variety of Property Management Systems.
• Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Native American hiring preference applies.

Skills

• Quality Orientation
• Attention to Detail
• Problem Solving
• Sociability and Networking
• Accountability

Benefits

Not specified.

Pay

• Minimum Pay Rate: $20.68 per hour + $5.00 Premium
• Maximum Pay Rate: $24.33 per hour + $5.00 Premium

Schedule

Not specified.