Front Office Supervisor

We need to output HTML fragment with sections: About the role? The description includes job description paragraphs. We need to use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content. We have job description: "The Front Office Supervisor will be responsible for ensuring the completion of daily tasks related to Front Office Operations and will commit to delivering outstanding guest service. The Front Office Supervisor will be responsible for supervising team member performance while maintaining hotel standards and expectations of service delivery. They will oversee the check in and check out process, lobby traffic, luggage assistance, and must understand rates and availability. Additional duties include but are not limited to scheduling, training, discipline, and leading pre-shift meetings." That's responsibilities. Then "Previous hotel and/or supervisory experience is required. This person must have strong communication, organizational, and computer skills." That's requirements/qualifications. Then "Essential Duties" list many bullet-like sentences. Those are duties/responsibilities. Then "Minimum Requirements" list: Prefer minimum of six months experience working in related field (hospitality preferred) Must have reliable transportation Must be able to pass pre-employment testing (i.e. drug test, background check, etc) Must have full availability and be able to work days, evenings, nights, weekends, and holidays That's requirements. Then "Knowledge / Skills / Abilities" list many abilities. Then company description: "Established in 2011, Carter Hospitality Group, LLC..." That's about the company; could be "About the company" but we only have allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could put company info under About the role? Probably not. Could treat as About the role? Might be better to include a short paragraph about the company under a heading like About the role? But instructions: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., not limited to those? It says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use those headings; we shouldn't invent others. So we need to map content to those headings. We have responsibilities (essential duties). We have requirements (minimum requirements). We have qualifications? Could combine with requirements. We have skills/abilities list. So we can have sections: Responsibilities, Requirements, Skills. Possibly also About the role (summary). We have a brief description at start: "The Front Office Supervisor will be responsible for ensuring the completion of daily tasks related to Front Office Operations and will commit to delivering outstanding guest service..." That's about the role. So we can put that under About the role. We have no explicit Pay, Benefits, Schedule info. The posting mentions "Must have full availability and be able to work days, evenings, nights, weekends, and holidays" that's schedule info but it's a requirement, not a schedule section. Since we should only create Schedule section if posting actually states them. It does state schedule expectations, but it's under Minimum Requirements. Could we create a Schedule section? The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state schedule expectations (must be able to work days, evenings, nights, weekends, and holidays). So we could create a Schedule section with that info. However we also have that same info in Minimum Requirements; we might want to avoid duplication. But we need to preserve ALL substantive information; we can include it in Schedule section and not duplicate elsewhere? But we also need to keep the requirement info elsewhere. Could we keep it in Requirements and also in Schedule? That would duplicate. Better to keep it under Requirements (since it's a requirement) and not create a separate Schedule section unless we have distinct schedule info like shift patterns. The instruction says prefer a few substantive sections over many thin ones. So we likely keep it under Requirements. Thus sections: About the role, Responsibilities, Requirements, Skills. We need to use

• for any list of duties/requirements/benefits. So for Responsibilities we can list the essential duties as
  • . For Requirements we can list the minimum requirements as
    • . For Skills we can list the Knowledge/Skills/Abilities as
      • . For About the role we can use

        prose. We must not repeat the job title as a heading. The job title is Front Office Supervisor; we should not put that as heading. We must not put Job ID/requisition numbers as headings; none present. We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. At end there is "We are an Equal Employment Opportunity employer." That's EEO boilerplate; remove. Also "For More information, visit us at CarterHospitality.com." That's maybe not boilerplate but could be considered navigation? It's company info; we might keep as part of About the role? It's not essential to role but could be considered company description. Might keep as part of About the role? But we already have About the role summary; we could add a sentence about company. However we should not invent content; we can include that sentence as part of About the role if we want. It's not boilerplate; it's company info. Keep. Also "Purpose Enriching lives by crafting exceptional environments and experiences." "Niche We design, build and care for unique settings where communities thrive and memorable experiences come to life." That's also company description; keep. Thus About the role paragraph could combine the initial description plus company purpose/niche? Might be okay. Now produce HTML. Structure:

        About the role

        ...

        Responsibilities

        • ... each duty

        Requirements

        • ... each requirement

        Skills

        • ... each skill/ability
        We need to ensure we preserve all substantive information from the posting. Let's extract details. About the role prose: The first two sentences: "The Front Office Supervisor will be responsible for ensuring the completion of daily tasks related to Front Office Operations and will commit to delivering outstanding guest service. The Front Office Supervisor will be responsible for supervising team member performance while maintaining hotel standards and expectations of service delivery." Could combine. Also maybe include "They will oversee the check in and check out process, lobby traffic, luggage assistance, and must understand rates and availability. Additional duties include but are not limited to scheduling, training, discipline, and leading pre-shift meetings." That's more duty; but we will list in responsibilities. Thus About the role could be just the first two sentences. Now Responsibilities list: Need to capture all essential duties listed under "Essential Duties". Also the earlier overview duties (check in/out, lobby traffic, luggage assistance, scheduling, training, discipline, leading pre-shift meetings) maybe already covered but we can include them as part of responsibilities list. Let's list each bullet from Essential Duties: - Supervise the operations of the Front Desk - Maintain the highest productivity, employee morale and guest service as possible - Ensure that all hotel policies and procedures are followed - Assist FOM in training of employees including but not limited to guest services, brand standards, hotel policies and procedures and all PMS systems - Check guests in and out of the hotel according to hotel and/or brand standards - Inform guests about the hotel facilities, policies and procedures - Provide tourist information to guests - Handle hotel phone system, transfer calls to appropriate departments/guests, and accurately take messages for guests - Take, modify and cancel guestroom reservations and reconcile in all extranets - Handle inquiries, requests, and complaints from guests - Coordinate with other departments to fulfill guest special requests - Perform cashier duties, cash traveler’s checks - Post phone charges and other miscellaneous charges to guest accounts - Follow in-house procedure to help ensure the security of guests and employees - Know hotel emergency procedures - Maintain cleanliness of Front Office area - Notify Front Office Manager of any problems or situations involving guests, the hotel and/or employees - Attend rooms and management meetings as required - Secure all guest valuables by processing lost and found and following policy and procedure with regards to lost and found items - Accessible for all agents at the front desk - Enter all group contracts, monitor blocks, block releases and liaise with the sales department - Complete room assignments on a daily basis - Monitor unit usage and owner revenue, as required by property - Ensure correct entry of timeshare reservations and allocations - Adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook - Any and all duties assigned by management Also earlier duties: "They will oversee the check in and check out process, lobby traffic, luggage assistance, and must understand rates and availability." That's similar to check in/out etc. Already covered. "Additional duties include but are not limited to scheduling, training, discipline, and leading pre-shift meetings." Those are covered in training etc. Thus responsibilities list includes all above. Now Requirements list: From Minimum Requirements: - Prefer minimum of six months experience working in related field (hospitality preferred) - Must have reliable transportation - Must be able to pass pre-employment testing (i.e. drug test, background check, etc) - Must have full availability and be able to work days, evenings, nights, weekends, and holidays Also from earlier: "Previous hotel and/or supervisory experience is required." That's a requirement. Also "This person must have strong communication, organizational, and computer skills." That's more skill but could be requirement; but we have Skills section. Thus Requirements list: - Previous hotel and/or supervisory experience required - Prefer minimum of six months experience working in related field (hospitality preferred) - Must have reliable transportation - Must be able to pass pre-employment testing (i.e. drug test, background check, etc) - Must have full availability and be able to work days, evenings, nights, weekends, and holidays Now Skills list: From Knowledge / Skills / Abilities: - Ability to stand for a long period of time - Ability to work in a fast paced environment - Ability to maintain control and composure in difficult situations and exhibit good judgment - Good communication and interpersonal skills - Ability to read, write and speak English (multi-lingual a plus) - Ability to hear, understand, follow and give written and oral instructions - Ability to deal with stressful conflicts involving groups of people, individuals, and co-workers - Ability to plan, organize and conduct a wide variety of activities - Knowledge of leadership techniques - Speak with others using clear and professional language - Develop and maintain positive working relationships with others - Abilities ( for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid multiple paragraphs under a heading. So we can include company description as part of About the role paragraph. Thus About the