Front Office Strategy Consulting - Service & Support Strategy Manager
The Opportunity
As a Service & Support Strategy Manager, you will play a pivotal role in our Customer Consulting team, focusing on developing and implementing customer-related strategies that enhance client experiences and drive business growth. Within our Management Consulting practice, you will analyze client needs, craft customer-centric solutions, and provide guidance to elevate customer satisfaction and revenue growth.
Responsibilities
- Developing and implementing customer-centric strategies to enhance client engagement and drive business growth
- Analyzing customer engagement processes to identify opportunities for improvement and innovation
- Leading teams in the execution of sales and service strategies to improve customer satisfaction and revenue growth
- Coaching and mentoring team members to leverage their strengths and deliver on client expectations
- Utilizing analytical thinking to assess customer needs and develop tailored solutions
- Managing client relationships to foster trust and long-term partnerships
- Oversight of the planning, budgeting, and execution of projects to meet client objectives
- Encouraging the adoption of innovative technologies and methodologies to enhance service delivery
- Facilitating cross-functional collaboration to optimize customer acquisition and retention strategies
- Addressing and resolving conflicts or issues with clients and team members to maintain a productive work environment
What You Must Have
- At least a Bachelor's degree
- At least 5 years of experience
What Sets You Apart
- Demonstrating analytical thinking and business transformation skills
- Excelling in customer relationship management and customer strategy
- Utilizing sales strategy and sales management expertise
- Embracing change and demonstrating professional courage
- Developing skills in customer service excellence and service delivery
- Engaging in strategic questioning and active listening
- Building influencer relationships and fostering customer engagement
Pay Range
The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
Locations
New York, Los Angeles, Atlanta, Charlotte, Chicago, Boston, Dallas, San Francisco, Seattle