Front Office Specialist - Training Provided!

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives.

About the role

A Front Office Specialist is trained to act as the first point of contact, setting the tone for a world class Total Patient Experience. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with consideration to the patient’s time, as well as doctor’s time and schedule.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with all company policies and procedures, including HIPAA.
• General office duties and cleaning to be assigned by the manager.

Requirements

• Previous medical office experience preferred; previous optometry and/or ophthalmology experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience.
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.
• High School Diploma or GED required.
• Proficient in Microsoft Excel, Word, PowerPoint, Outlook.

Skills

• Strong customer service and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Strong fine motor skills and full use of hands for constant grasping, writing/typing, and use of technology.
• Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—required 100% of the time.

Benefits

• Full Benefits Package - Medical, Vision, Dental and Life Insurance.
• 401k + Employer Matching.
• Paid Time Off (PTO) and Paid Holidays.
• Competitive Base Pay + Bonus.
• Paid Maternity Leave.
• Employee Discounts.

Schedule

• Full Time.
• This office is open Monday-Thursday 8am-5pm, Friday 7am-2pm and Saturday 8am-1pm.
• You may need to work a little earlier and/or later as needed.
• You must have availability to work any shift within these hours.

Work Environment

• Work is primarily performed in a standard office or clinical setting.
• Travel to other locations may be required to carry out essential job duties and responsibilities.

Physical Requirements

• Frequent walking (75%), sitting (50%), and standing (50%).
• Regular bending, stooping, and reaching (25–50%).
• Must be able to lift, carry, push, and pull items up to 25 lbs.
• Occasional driving or climbing may also be necessary.