Front Office Specialist - Regional Float

About the Role

Under the supervision of the provider and/or practice leader, provides administrative support throughout the practice. This position is typically the first point of contact (phone and in-person) for the office.

Responsibilities

• Answer, handle, and screen incoming telephone calls.
• Greet and register patients.
• File and prepare charts.
• Perform check-out functions, including review of encounter form data and collection of co-payments.
• Schedule follow-up appointments.
• Perform day-end reconciliation duties.

Requirements

• High School Diploma or equivalent.
• Previous front office experience or background in general office work.
• Ability to maintain confidentiality and discretion.
• Must be patient, courteous, and tactful.
• Ability to communicate and relate well with office staff, ancillary departments, and the public.
• Ability to follow direction, accept orders, and perform repetitive tasks.
• Computer literate in use of word processing and email.

Preferred Qualifications

• Valid Ohio driver’s license with a clean driving record.
• Electronic medical records experience, preferably Epic training/knowledge.

About the Organization

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God’s love by promoting and restoring health. Safety is our top priority, and we provide an integrated system of healthcare experts committed to providing exceptional care.