Front Office Specialist - Plank Road

Training provided – no medical or eyecare experience required.

About the Role

A Front Office Specialist acts as the first point of contact, setting the tone for a world-class Total Patient Experience. This role performs necessary administrative responsibilities to create a smooth check-in and check-out experience for patients.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency with consideration to the patient's time, as well as the doctor's time and schedule.
• Double-check insurance authorizations to ensure completion and build accurate flow sheets.
• Knowledge of common fees charged for common visits.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations, close the day, and count down the cash drawer.
• Comply with all company policies and procedures including HIPAA.
• Perform general office duties and cleaning as assigned by the manager.

Requirements

• High School Diploma or GED equivalent.
• Favorable result on background check.
• Basic computer skills.
• Strong customer service skills.
• Excitement to learn and grow.
• Industry-related experience preferred.
• Must be able to provide proof of identity and right to work in the United States.

Skills

• Professional in appearance and actions.
• Logical and critical thinking skills.
• Customer-focused with excellent written, listening, and verbal communication skills.
• Enjoys learning new technologies and systems.
• Detail-oriented, professional attitude, reliable.
• Exhibits a positive attitude and is flexible in accepting work assignments and priorities.
• Meets attendance and tardiness expectations outlined in policy.
• Ability to work various days and hours as needed by the business.
• Ability to follow or provide verbal and written instructions with excellent grammar and spelling skills.
• Interpersonal skills to support customer service, functional, and team support.
• Able to communicate effectively in English, both verbally and in writing.
• Basic to intermediate problem-solving, including mathematics.
• Basic to intermediate computer operation.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Specialty knowledge of systems relating to job function.
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines.

Physical Demands

• Bending: 25% of the time.
• Carrying (≤ 25 lbs): 25% of the time.
• Climbing: 5% of the time.
• Driving: 10% of the time.
• Grasping: 100% of the time.
• Hearing: 100% of the time.
• Lifting (≤ 25 lbs): 10% of the time.
• Pulling (≤ 25 lbs): 10% of the time.
• Pushing (≤ 25 lbs): 10% of the time.
• Reaching: 50% of the time.
• Sitting: 50% of the time.
• Standing: 50% of the time.
• Vision (close/distance, color, depth perception, peripheral vision, ability to adjust focus): 100% of the time.
• Stooping: 25% of the time.
• Walking: 75% of the time.
• Writing/Typing: 100% of the time.
• Speaking: 100% of the time.
• Fine Motor Skills: 100% of the time.
• Use of Hands: 100% of the time.

Work takes place in a normal office/clinical environment. At times, travel to other locations may be necessary to fulfill essential duties and responsibilities. Must have access to dependable transportation, and driving record must meet company liability carrier standards.

May be exposed to blood or bodily fluids and various cleaning supplies.

Equipment typically used includes a computer, fax, copier, printer, scanner, telephone, and Microsoft applications. May also use optometric equipment/devices such as lensometer, keratometer, phoropter, visual acuity measuring tools, retinal camera, corneal topography unit, and retinoscope.

Benefits

• Full benefits package including medical, vision, dental, and life insurance.
• 401k with employer matching.
• Paid time off and paid holidays.
• Competitive base pay plus bonus.
• Optical education reimbursement.
• Paid maternity leave.

Schedule

Full-time. Offices are open Monday-Friday 8am-7pm, Saturday 8am-1pm. You will not work all of these hours but must have open availability to work any shift within these hours. You may have to work a little earlier or later as needed.