Front Office Specialist Medical PRN Northeast, PA

Responsibilities

• Greet patients and visitors, communicate wait times and direct them accordingly.
• Obtain authorization as needed to process patients for services needed.
• Check patients in appropriate patient management system in accordance with client company protocols.
• Explain all required forms to patients and ensure proper completion of all paperwork.
• Answer incoming telephone lines in accordance with company procedures and direct the caller accordingly.
• Check out patients in appropriate patient management system according to procedure and distribute records according to the Employer’s protocols.
• File paperwork, medical records and correspondence according to defined company procedure.
• Manage dissemination of all paperwork to outside parties including non-injury paperwork, custody and control forms.
• Follow HIPAA guidelines and safety rules.
• Attend center staff meetings and participate in ongoing training as a Medical Front Office Assistant.
• Complete processing of patient referrals including accurate checkout, paperwork processing, patient education and communication with Client Support Services as required.
• Assist Center Administrator in managing daily front desk administrative functions.
• Perform receptionist duties to achieve or exceed established service standards.
• Absorb and assist in maintaining a neat, clean and orderly appearance throughout the facility.

Qualifications

• High school graduate or equivalent.
• One year of experience in customer service environment (preferred).
• Demonstrated intermediate knowledge of PCs, word processing, and data entry.
• Demonstrated excellent customer service and communication skills.

Benefits

• 401(k) Retirement Plan with Employer Match.
• Colleague Referral Bonus Program.