Front Office Specialist I

Samaritan Health Services · Corvallis, OR · 3 days ago

OTHRFull-time

Summary

Occasionally

Provides reception and administrative support services to patients and providers within and outside the SHS system.

About the role

Department Description

The Mental Health teams at Samaritan Health Services provide a full range of professional mental health services through a team of highly skilled psychiatrists, psychologists, nurse practitioners and licensed clinical social workers.

Responsibilities

Answer phones and direct calls to appropriate departments or individuals.
Process patient registration and insurance claims.
Manage appointment schedules and confirmations.
Handle correspondence and documentation.
Support administrative tasks as needed.

Requirements

High school diploma or equivalent required.
Experience or training with computer applications required.
One (1) year experience and/or training in a position of similar responsibility and complexity preferred.
Experience or training in medical/insurance terminology preferred.
Experience with practice management scheduling systems preferred.
Mental Health experience preferred.

Qualifications

Possess the knowledge and skills to develop constructive and cooperative working relationships with others and maintain them over time.
Ability to respond quickly and appropriately to situations that may arise with high risk or diverse patient populations.
Ability to adjust actions in relation to others and adapt to offer best possible care to patients.
Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues.
Ability to perform group presentations and listen to and understand complex information and ideas.
Basic understanding of age-related differences in caring for and/or communicating with patients and caregivers.

Skills

Possess personal sensitivity to the needs and experiences of others and a non-judgmental attitude towards persons of differing standards, values, lifestyles, and ages.
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation.
Adaptability/Flexibility - Ability to respond quickly and appropriately to situations that may arise with high risk or diverse patient populations.
Psychology - Knowledge of psychology.
Medical Terminology - Knowledge of medical records, procedures and terminology.
Ability to read, interpret, and apply policies, procedures, laws, and regulations.
Social Perceptiveness - Ability to work with a diverse population from pediatrics to geriatrics.
Physical Demands

Physical Demands

Rarely (1 - 10% of the time)

WALK - Incline Lift (Floor to Waist: 0"-36") 40 - 60 Lbs

Frequently (34 - 66% of the time)

LIFT (Knee to chest: 24"-54") 20 - 40 Lbs

PUSH (0-20 pounds force)

PULL (0-20 pounds force)

Climb - Stairs

LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs

LIFT (Floor to Waist: 0"-36") 20 - 40 Lbs

LIFT (Waist to Eye: up to 54") 0 - 20 Lbs

LIFT (Overhead: 54" and above) 0 - 20 Lbs

Squat

Repetitive Kneel (on knees)

Reach - Forward

Reach - Upward

Sit

Stand

Walk - Level Surface

Lift (Knee to chest: 24"-54") 0 - 20 Lbs

Squat Static (hold >30 sec)

Bend Forward at waist

Rotate Trunk Sitting

Rotate Trunk Standing

Finger Dexterity

Pinch Fingers

Grasp Hand/Fist

Carry 1-handed, 0 - 20 pounds

Carry 2-handed, 0 - 20 pounds

Manual Dexterity