Front Office Specialist

About the role

Gastro Florida is seeking a Front Office Coordinator to support gastroenterology providers in Tampa Bay. This role involves greeting and checking in patients, entering data into the electronic medical record (EMR), collecting patient payments, scheduling appointments, and assisting with billing tasks.

Responsibilities

• Check-in and greet all patients courteously
• Ensure patients complete required documentation and update their information
• Enter appropriate data into EMR
• Collect patient copayments and balances
• Room patients in the clinic area (some practices)
• Check-out patients, addressing any remaining questions and collecting co-insurance or balances
• Schedule office and surgery facility appointments
• Request authorization, office notes, and diagnosis codes related to procedures
• Respond to requests for medical records or other forms
• Recommend strategies to improve patient access
• Assist with patient registration and charge capture for physician services
• Participate in patient financial assistance
• Maintain HIPAA and compliance training
• Reconcile daily charges and payments, preparing for bank deposits
• Avoid collection efforts via phone

Qualifications

• High school graduate with 2 years of medical office experience, including at least 1 year in a specialty practice
• Prior specialty office care experience preferred
• Previous GI experience helpful
• Reliable attendance essential
• Immediate availability preferred