Front Office Specialist

EyeCare Partners is the nation’s leading provider of clinically integrated eye care, with a national network of over 300 ophthalmologists and 700 optometrists serving patients across 18 states and 80 markets from more than 650 affiliated practice locations. Based in St. Louis, Missouri, the company’s mission is to enhance vision, advance eye care and improve lives. This Front Office Specialist position is located in Chandler, AZ.

About the role

A Front Office Specialist is trained to act as the first point of contact, setting the tone for a world class Total Patient Experience. This employee will also perform the necessary administrative responsibilities needed to create a smooth check‑in/out experience for patients.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with consideration to the patient’s time, as well as doctor’s time and schedule.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with all company policies and procedures, including HIPAA.
• General office duties and cleaning to be assigned by the manager.

Qualifications

• Previous medical office experience preferred; previous optometry and/or ophthalmology experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience.
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.
• High School Diploma or GED required.
• Proficient in Microsoft Excel, Word, PowerPoint, Outlook.

Benefits

• Full Benefits Package – Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Competitive Base Pay
• Employee Discounts

Schedule

Full‑time position. Office hours are Monday‑Friday 8 am‑7 pm and Saturday 8 am‑4 pm (daily hours vary by location). You may need to work a little earlier and/or later as needed, and must have open availability to work any shift within these hours.

Physical Requirements

This role requires frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential for constant grasping, writing/typing, and technology use. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.