Front Office Specialist

About the role

EyeCare Partners is the nation’s leading provider of clinically integrated eye care, with a national network of over 300 ophthalmologists and 700 optometrists across 650+ practice locations in 18 states and 80 markets. Based in St. Louis, Missouri, the organization provides a lifetime of care to patients with a mission to enhance vision, advance eye care and improve lives.

Responsibilities

• Embrace and execute the Total Patient Experience to build relationships while delivering great service and support.
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency with consideration to patient’s time, doctor’s time and schedule.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations, close out, and countdown cash drawer.
• Comply with all company policies and procedures, including HIPAA.
• Perform general office duties and cleaning as assigned by the manager.

Requirements

• Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or equivalent combination of education and experience.
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.

Qualifications

• High school diploma or GED required.

Skills

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook.
• Ability to perform frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%).
• Ability to lift, carry, push, and pull items up to 25 lbs.
• Strong fine motor skills and full use of hands for grasping, writing/typing, and technology use.
• Visual and auditory acuity—including color, depth, peripheral vision, and ability to adjust focus—required 100% of the time.
• Occasional driving or climbing may be necessary.