Front Office Specialist

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP‑affiliated practice locations provide care in 18 states and 80 markets, offering services that span the eye‑care continuum.

About the role

The Front Office Specialist is trained to act as the first point of contact, setting the tone for a world‑class Total Patient Experience. This employee also performs the administrative responsibilities needed to create a smooth check‑in/out experience for patients.

Location

Work is primarily performed in a standard office or clinical setting. Travel to other locations may be required to carry out essential job duties and responsibilities.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency with consideration to the patient’s time and the doctor’s schedule.
• Double‑check insurance authorizations to ensure completion and build accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations, close day, and count cash drawer.
• Comply with all company policies and procedures, including HIPAA.
• Perform general office duties and cleaning as assigned by the manager.

Qualifications

• Previous medical office experience preferred; ophthalmic experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or an equivalent combination of education and experience.
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.

Education and Experience

• High school diploma or GED required.

Licenses and Credentials

None required.

Systems and Technology

• Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.

Physical Requirements

This role requires frequent walking (75 %), sitting (50 %), and standing (50 %). Regular bending, stooping, and reaching (25–50 %) are expected. Employees must be able to lift, carry, push, and pull items up to 25 lb. Strong fine‑motor skills and full use of hands are essential for constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100 % of the time. Occasional driving or climbing may also be necessary.