Front Office Specialist

About the Role

We are seeking an organized self-starter to join our team as an Operations Specialist (Front Office Specialist). This engaging professional will provide concierge support to our local and international teams, utilizing technology to develop processes, facilitate meetings, build KPI reports, and support projects, processes, and people. The ideal candidate will engage and optimize daily activities to support operational excellence in a fast-paced, collaborative, team-oriented environment.

Responsibilities

• Support day-to-day operations through Microsoft Office programs and team collaboration
• Maintain a professional and organized front desk area, ensuring clients and guests feel welcome and comfortable
• Optimize operations processes and procedures for maximum efficiency while maintaining quality standards
• Assist with the implementation of new processes and procedures
• Identify ways to improve guest and employee experience
• Order supplies and maintain inventory levels
• Train new employees and ensure health and safety regulations are followed
• Interact with clients and suppliers, answering questions, and resolving issues
• Track and report on operational performance
• Maintain policy and procedures documents
• Perform other duties as assigned

Qualifications

• Bachelor's degree required
• 2+ years of experience as an operations specialist or in a similar role

Skills

• Proactive and professional attitude
• Proficient with Microsoft Office Suite (Word, Outlook, Excel)
• Ability to analyze and improve operational processes
• Strong people management and organizational skills
• Excellent communication skills, both written and verbal
• Detail-oriented, with strong problem-solving and time management skills

Benefits

• Professional development for career growth and advancement
• Competitive compensation with full selection of benefits, including company-matching 401k contributions
• 20 days of paid time off + holidays + birthdays

Axxess is a leading global technology ecosystem transforming care in the home, trusted by more than 10,000 organizations worldwide. We foster a collaborative culture that fuels innovation and excellence and are recognized as a “Best Place to Work.” This is an on-site position in our Dallas office, and candidates must be legally authorized to work in and currently reside in the United States. No agencies or third parties, please.