Front Office Representative- PRN

Benefits

• Competitive health & welfare benefits
• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plan with company match
• 401K plan after 6 months of service with company match (part-time employees included)
• Employee Assistance Program available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events

Responsibilities

• Promptly greet and acknowledge patients
• Inform MAs and providers of patient’s arrival through CPS, using Appointment Status
• Instruct patients in completion of medical history and patient information forms; make necessary corrections to patient accounts
• Obtain accurate, complete demographic and insurance information; ensure financial contracts/consents are populated and signed correctly
• Review patients and guarantors to ensure all required authorizations and referrals are attached to the appointment
• Identify and collect co-payments, co-insurances, and past-due account balances
• Explain financial requirements to patients; refer complex insurance/benefits questions to Site Billing Specialist
• Evaluate patient financial status and establish payment plans based on authority levels
• Accurately complete and interpret insurance verification and benefits
• Notify patients, family members, physicians, and supervisors of network insurance coverage issues
• Scan all new or updated patient information into the computer (photo ID, insurance cards, referrals, patient paperwork)
• Schedule follow-up appointments; review insurance coverage and notify patients if authorization or referral is required
• Maintain general knowledge of insurance plans accepted by HOPCo
• Communicate with patients in the lobby if the physician or provider is running behind schedule
• Maintain a secure and accurate cash drawer; balance daily and close batch
• Maintain strictest patient confidentiality
• Keep front office workspace clean and organized
• Follow established Front Office SOPs
• Demonstrate current competencies for job position, including understanding of insurance requirements

Qualifications

High school diploma/GED or equivalent working knowledge preferred.

Experience

• Minimum of one year of patient registration experience in a medical office or healthcare setting
• Knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems
• Ability to communicate effectively with physicians, patients, and the public
• Capable of establishing good working relationships with internal and external customers
• Bilingual (English/Spanish) strongly preferred
• Previous experience in collecting money is preferred

Skills

• Customer service and understanding of HOPCo code of conduct and culture
• Effective communication with physicians, clinical staff, and the public
• Establishing good working relationships with internal and external customers
• Ability to maintain patient confidentiality
• Ability to communicate with upset and frustrated patients while providing excellent customer service
• Demonstrate empathy, concern, good listening skills, and compassion for all patients

Knowledge

• Insurance rules and regulations, including eligibility and referral requirements
• Ability to verify eligibility of each payer per patient according to defined parameters
• Medical terminology and HIPAA Guidelines
• Computer knowledge, including Windows-based programs

Environmental Working Conditions

• Normal office environment
• Some travel between various clinic locations

Physical/Mental Demands

• Sitting and standing associated with a normal office environment
• Some bending and stretching required
• Manual dexterity using a calculator and computer keyboard