Front Office Receptionist - Medical

Position Summary

As the face of NSCHC, demonstrates exceptional customer service skills. Optimizes patients' satisfaction, provider time and exam room utilization through effective scheduling and registration.

DUTIES/RESPONSIBILITIES

• Greets all incoming patients/visitors
• Manages patient check in process for pediatric and adult patients, as well as dental patients on occasion
• Verifies patient medical insurance prior to appointment
• Updates patient demographics and medical insurance information in eCW
• Scans medical insurance cards and ID, as well as sliding fee scale application and income affidavit if applicable
• Determines sliding scale fee amount for uninsured patients
• Enters all data into patient profile
• Manages no show patients by reaching out and rescheduling their missed appointment
• Maintains patient engagement by encouraging patients to complete Patient Satisfaction Survey and by enrolling them on patient portal
• Collections co-pays/payments on accounts and performs daily, accurate cash reconciliation
• Answers telephones, documenting all pertinent information in patient charts
• Schedule appointments for pediatric and adult patients, specifying exact reason for visit within appointment notes
• Manages phone voicemail mailboxes daily
• Scans new information for patient into eCW, including correspondence, labs, results, and medical history
• Manages incoming faxes as needed
• Faxes referrals and correspondence to hospitals and physicians as needed
• Affords assistance with outgoing mail and incoming mail distribution
• Affords assistance during the check-out process; scheduling next appointment, etc.
• Analyzes what patients scheduled the next day will need during registration process, and prepares paperwork packets accordingly for each patient - brings any related scheduling concerns to the attention of Practice Coordinator and/or Clinical Director
• End of day tasks such as printing next day's schedule, locking the front doors during weekday evening and Saturday shifts, turning phones over to the answering service, deposit all copay/reports in safe
• Reviews and addresses message in EMR, both addressed to self and addressed to Front Office
• May be required to participate in departmental and organizational quality improvement projects
• Other duties as assigned

KNOWLEDGE/SKILLS/ABILITIES

• Must be accurate and detail oriented, possess strong organizational and time management skills and the ability to prioritize competing tasks in a complex and fast paced environment
• Ability to work under pressure
• Excellent oral and written communication skills; understanding of medical terminology
• Must have excellent people and customer service skills
• Prolonged sitting and/or standing and moving about throughout the workday; extensive keyboarding

QUALIFICATIONS (REQUIRED FOR EMPLOYMENT)

• 1 year previous experience in a medical clerical role
• Must have basic computer skills, including with EMR (electronic medical record)
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal
• Annual influenza vaccine