Front Office Receptionist - Clarksville, TN

About the role

QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S., with 150+ locations in 17 states. We are committed to educating, protecting, and caring for skin through comprehensive dermatologic care, including skin cancer prevention, annual skin exams, and accessible, high-quality treatment. This role supports our mission by ensuring smooth patient registration, insurance verification, and exceptional customer service.

Responsibilities

• Welcome patients and visitors in person or by telephone, answering or referring inquiries.
• Note patient arrival in the Practice Management System (EMR).
• Identify patients by date of birth and name in the computer system; create new accounts for new patients.
• Prepare necessary patient paperwork prior to appointments.
• Contact "No Show" appointments to reschedule, update the Practice Management System, and send follow-up letters when necessary.
• Schedule appointments in person or by telephone to optimize patient satisfaction, provider time, and treatment room utilization.
• Assist in emergency situations by responding quickly to patients in distress.
• Review and update patient information in the Practice Management System (EMR).
• Verify insurance eligibility, financial status, and assign correct payor type; check for prior authorization requirements and notify the Billing Department if needed.
• Maintain a clean and organized reception area.
• Record and update financial information, collect patient copays or balances at check-in/out.
• Protect patients' rights by maintaining confidentiality of personal and financial information.
• Follow policies and procedures, reporting changes as needed.
• Demonstrate superior customer service skills in all interactions.
• Answer telephones in a timely and polite manner.
• Communicate courteously and professionally with patients, visitors, providers, and team members.
• Perform other duties as assigned by the Practice Manager or Area Practice Manager.

Requirements

• High School Diploma required; Associate Degree preferred.
• 1 year of customer service experience in a healthcare office preferred.

Benefits

• Competitive Pay: Attractive compensation to reward your hard work.
• Comprehensive Health Coverage: Medical, Dental, and Vision plans.
• Generous 401(k) Plan: Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting.
• Paid Time Off (PTO): Accrue PTO from day one, plus 6 paid holidays and 2 floating holidays each year.
• Company-Paid Life Insurance: Basic life coverage with options for additional plans.
• Disability Protection: Short-term and long-term disability coverage.
• Additional Wellness Plans: Accident, critical illness, and identity theft protection plans.
• Employee Assistance Program (EAP): Confidential support for personal or work-related challenges.
• Exclusive Employee Discounts: Special discounts on products and services.
• Referral Bonus Program: Earn bonuses by referring qualified candidates.