Front Office PFS Representative Bariatric Clinic

Phoenix, Arizona – C/P-Bariatric Surgery-Clinic, Day Shift

About the Role

Banner – University Medicine Obesity and Bariatric Surgery Center offers expert care in the medical and surgical treatment of obesity for adult and adolescent patients. Our multidisciplinary team provides highly personalized service and state-of-the-art care, with a foundation built on both group and individualized patient education. The team has experience with more than 5,000 bariatric surgical patients.

As a Patient Financial Services (PFS) Representative at this clinic, you will facilitate patient checkout, collect co-pays, schedule follow-up appointments, and more. There is an opportunity for promotion after one year for someone with strong customer service and phone experience, in a collaborative team environment within this busy clinic.

University Medical Center Phoenix is a nationally recognized academic medical center focused on coordinated clinical care, expanded research activities, and nurturing future generations of highly trained medical professionals. The campus has over 730 licensed beds, several unique specialty units, and is home to medical discoveries through collaboration with the University of Arizona College of Medicine – Phoenix.

Responsibilities

• Performs registration/check-in processes, including data entry, providing patients with intake forms, obtaining necessary signatures, and generating population health summaries.
• Verifies insurance eligibility and benefits for services rendered, documenting appropriately.
• Assists in obtaining or validating pre-certification, referrals, and authorizations.
• Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement.
• Explains financial policies and provides available resources for alternative payment arrangements to patients and their families.
• Enters payments/charges for services rendered and performs daily payment/charge reconciliation accurately and timely.
• Balances cash drawer at the beginning and end of the day and prepares daily bank deposits with necessary paperwork.
• Schedules office visits and procedures within the medical practice(s) and external practices as necessary, maximizing reimbursement by adhering to payor plan provisions.
• Confirms patient appointments for the following day and ensures patients are properly prepared for visits.
• Demonstrates proactive interpersonal communication skills while addressing patient concerns via telephone, email, and in-person conversations.
• Optimizes patient flow by effectively communicating with internal and external customers, care teams, management, centralized services, and HIMS.
• Assists in responding to requests for patient medical records according to company policies, procedures, and state/federal laws.
• Provides a variety of patient services to assist in patient flow, including escorting patients, taking vitals, assisting in treatment, distributing mail/fax information, and ordering supplies.
• Works independently under regular supervision, following structured work routines in a fast-paced, high-volume environment requiring sound judgment to prioritize work.

Requirements

• High school diploma/GED or equivalent working knowledge.
• Knowledge of patient financial services, financial, collecting services, or insurance industry processes, typically acquired over one or more years of work experience.
• Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
• Strong interpersonal, oral, and written communication skills to interact effectively with a wide range of audiences.
• Proficiency in common office software, including word processing, spreadsheet, and database applications.

Employees working in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain it for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

Preferred Qualifications

• Work experience with Banner Health’s systems and processes.
• Previous cash collections experience.

Schedule

Full-time (40 hours/week), day shift: Monday – Friday, 8:00 AM – 4:30 PM.