Front Office Manager | The Windsor Suites Philadelphia | Modus by PM Hotel Group

About the Role

You will be at the center of the hotel's universe - the front office, leading the front desk team to ensure smooth and effective operations. As a creative and dynamic leader, your passion for hospitality will inspire your team to better cater to guest needs and ensure their return. You will combine business expertise and managerial experience to enhance your team's ability and provide quality service.

Responsibilities

• Overseeing the day-to-day operations of the front desk and associated functions
• Ensuring adherence to established procedures for all related activities by supervised functions and personnel
• Providing business expertise and strategic perspective to identify, evaluate, develop, and drive guest services
• Overseeing and participating in guest registration and check-out
• Managing, training, and scheduling the Front Office staff
• Carrying out activities such as night audit review, setting up group billing, making forecasts, controlling and placing orders for supplies, and cross-departmental communication
• Acting as a liaison between the General Manager and staff

Requirements

• At least two years of experience working in hotels
• An additional two years in a hotel leadership position (Manager+)
• Strong people skills, as you'll be working with others constantly
• Experience in coaching, mentoring, and team building

Schedule

Be prepared to accommodate varying schedules, including nights, weekends, and holidays.

Benefits

• Excellent pay
• Hotel discounts
• F&B discounts
• Opportunity to be part of a growing hotel company