Front Office Manager (Temporary) - Hilton Vancouver Washington

About the role

As a Front Office Manager at Hilton, you are responsible for managing daily front office operations, monitoring and elevating service, implementing revenue initiatives, facilitating team knowledge, delighting guests, and inspiring and developing the team.

Responsibilities

• Manage daily front office operations: Oversee Front Office activities including guest service, registration, room inventory, and adherence to policies and standards.
• Maintain and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience.
• Promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth.
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions.
• Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards.
• Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment.

Requirements

To succeed in this role, you should possess:

• A passion for hospitality and a desire to spread warmth and light to guests.
• A strong sense of integrity and ethical behavior.
• Leadership skills to inspire and motivate your team.
• An ability to work collaboratively and contribute to a supportive team environment.
• Effective communication and problem-solving skills.
• Experience in a similar role or equivalent relevant experience.

Qualifications

• A high school diploma or equivalent.
• At least 2 years of experience in a customer service or management role.
• Strong organizational and multitasking skills.
• Ability to work flexible hours, including evenings and weekends.

Skills

• Excellent interpersonal and communication skills.
• Proficiency in Microsoft Office Suite.
• Knowledge of hotel operations and procedures.
• Ability to handle multiple tasks simultaneously and prioritize effectively.

Benefits

Hilton offers a comprehensive benefits package designed to support the mental and physical wellbeing of all Team Members, fostering a diverse and inclusive environment. This includes:

• Access to pay when you need it through DailyPay.
• Mental health resources including Employee Assistance Program.
• Best-in-Class Paid Time Off (PTO).
• Go Hilton travel program: 110 nights of discounted travel.
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications.
• Career growth and development opportunities.
• Recognition and rewards programs.

Pay

Compensation details are confidential and will be communicated directly to successful candidates.

Schedule

The schedule for this position is typically full-time, with evening and weekend shifts required.