Front Office Manager - Hyatt Regency Houston West

About the role

The Front Office Manager will oversee front desk operations, manage staff, and ensure the highest level of guest satisfaction. The ideal candidate will handle various administrative tasks, resolve guest issues, and maintain a smooth front desk operation.

Responsibilities

• Manage front desk staff and ensure effective operation of the front desk.
• Provide exceptional customer service and resolve guest complaints promptly.
• Oversee check-in and check-out processes.
• Handle reservations and ensure accurate guest billing.
• Maintain and update front desk procedures and documentation.
• Coordinate with other departments to fulfill guest requests.
• Monitor and maintain the appearance of the front desk area.
• Train and develop front desk staff.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous experience in a hotel front desk or customer service role.
• Strong leadership and communication skills.
• Ability to multitask and handle high-pressure situations.
• Proficient in hotel management software and Microsoft Office Suite.
• Flexibility to work various shifts, including nights and weekends.

Requirements

• Ability to stand or sit for extended periods.
• Ability to lift and carry items up to [specify weight] pounds.
• Ability to handle repetitive tasks.