Front Office Manager/Hilton Minneapolis Airport

Responsibilities

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training, and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff, and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction.
• Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Pay

Salary range for this position starts at $65,000–$75,000 (based on experience).

Benefits

• Group health insurance including Medical, Dental, Vision, and life insurance.
• Parental Maternity Leave.
• 401k.
• Paid Time Off Accrual.

The Hilton Minneapolis Airport reserves the right to pay more or less than the listed compensation scale based on factors not related to sex or race.