Front Office Manager

Position Summary

Directs front office operations and oversees all front office personnel.

Key Responsibilities

• Recruit, select, train, and schedule Front Office personnel.
• Oversight of the Property Management System including postings, adjustments, billing, and group blocks.
• Manage online booking engines and coordinate with Sales and General Manager on rate management.
• Ensure guest satisfaction across all front office touch points.
• Direct concierge functions and guest service support.
• Manage Night Audit process, reporting, training, and scheduling.
• Process and code all invoices with required documentation.
• Prepare daily/weekly reports as instructed by management.
• Maintain proper storage and timely disposal of records.
• Cover Manager on Duty and front desk shifts as needed.

Qualifications

• Working knowledge of computers and training techniques.
• Ability to effectively communicate in English.
• Strong organizational and math skills.
• Knowledge of NYS Department of Labor employment laws.
• Proficiency in Word Processing and Spreadsheet programs.
• Extensive knowledge of accounting procedures.
• Ability to exercise judgment and make sound decisions.

Qualifications

• High school diploma required; Associate or Bachelor degree preferred.
• 1–2 years hotel guest service experience required.
• Supervisory experience a plus.

Job Environment

• Primarily indoors with frequent walking and standing.
• May require varied schedules based on business needs.
• Must comply with hotel grooming and appearance standards.

Other Requirements

• Versatility to cover MOD and front desk shifts as needed.
• Able to maintain regular attendance per hotel standards.
• Compliance with all hotel rules and safety procedures.

Benefits

• Medical
• Dental
• Vision
• Company Paid Life & Disability
• Voluntary Life Products
• PTO/Sick/Floating Holiday

Job Location

2520 Main St, Lake Placid, NY

Employment Type

Full Time

Benefits

• Medical
• Dental
• Vision
• Company Paid Life & Disability
• Voluntary Life Products
• PTO/Sick/Floating Holiday