Front Office Manager

About the role

We're seeking a Front Desk Manager to lead and inspire a dynamic Front Office team. The role involves overseeing multiple guest-facing departments, delivering top-tier guest service, managing administrative responsibilities, and collaborating with various resort departments.

Responsibilities

• Lead and inspire a dynamic Front Office team—hiring, training, coaching, scheduling, and mentoring to ensure excellence.
• Oversee daily operations across multiple guest-facing departments, ensuring all service and safety standards are consistently met.
• Deliver top-tier guest service by anticipating needs, resolving issues quickly, and managing escalations with professionalism and care.
• Monitor room status, occupancy forecasting, and cash-handling accuracy—using daily reports and guest feedback to identify opportunities for improvement.
• Collaborate closely with Housekeeping, Vendors, Suppliers, and all resort departments to deliver seamless, elevated guest experiences.
• Manage administrative responsibilities including payroll, scheduling, group and VIP communications, reports, and department documentation.
• Facilitate regular team meetings, maintain strong communication across departments, and ensure all staff remain trained in emergency and safety procedures.
• Jump in to support other teams during high-demand periods and contribute to the resort’s culture of teamwork and hospitality.

Requirements

• 3–5 years of front office management experience—timeshare or resort experience highly preferred.
• A strong communicator with proven ability to lead, coach, and motivate teams.
• Skilled at handling multiple priorities and resolving problems with confidence and professionalism.
• Proficient in Microsoft Word and Excel.
• A High School Diploma or GED required.
• Ability to work evenings, Fridays, Saturdays, Sundays, and holidays.

Qualifications

Highly motivated, customer-focused, and adaptable individual with a passion for hospitality and service excellence.

Skills

• Exceptional interpersonal and communication skills.
• Strong organizational and time management abilities.
• Ability to handle multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office Suite.

Benefits

Competitive compensation package, comprehensive benefits, professional development opportunities, and a supportive work environment.

Pay

Salary range: $XX,XXX - $XXXX based on experience and qualifications.

Schedule

Flexible schedule to accommodate the demands of a resort environment, including evenings, weekends, and holidays.