Front Office Manager

Core Responsibilities

• Strategic Front Office Leadership: Oversee total operations, direct Front Desk, Guest Services, Concierge, Bell/Door staff, and Valet teams to ensure unified service.
• Manage Department Financials: Own the front office budget, control labor costs, monitor expenses, and approve departmental purchasing.
• Optimize Inventory & Yield: Partner with Revenue Management to drive dynamic upselling programs, maximize Room Revenue, and manage overbooking strategies. Champion brand integrity: Ensure the property bridges its unique indie/boutique identity with Marriott’s rigorous global quality assurances.
• Talent Cultivation & Culture: Recruit and onboard, architect hiring, training, and professional development programs for all front office supervisors and line staff. Set performance metrics: Conduct formal performance reviews, establish clear service goals, and cultivate a culture of accountability.
• Inspire Authentic Hospitality: Coach staff to blend efficient operational workflows with warm, unscripted, and highly personalized guest interactions.
• Guest Relations & Loyalty: Execute elite VIP protocols, review daily arrival reports to personally oversee VIP, celebrity, and high-tier Marriott Bonvoy guest arrangements. Master guest data: Leverage Marriott’s guest preference platforms to anticipate needs and customize stays based on historical data. Lead advanced service recovery: Take ultimate ownership of complex guest complaints, implementing creative solutions and long-term retention strategies.

Education and Experience

• A High School Diploma (or GED) plus 4 years of solid experience in guest services, front office, or a highly related hospitality leadership area. OR A 4-year bachelor’s degree from an accredited university in Hospitality Management, Hotel Operations, or Business Administration plus 2 years of related experience.
• Boutique leadership background: Proven track record as an Assistant Front Office Manager or Front Desk Manager within a lifestyle, luxury, or high-end boutique property.

Essential Skills

• Marriott systems mastery: Advanced proficiency in Marriott-approved Property Management Systems (PMS) like FOSSE, LIGHTSPEED, or OPERA, alongside guest satisfaction metrics (GSS/Guest View).
• Financial acumen: Strong capability in analyzing profit and loss (P&L) statements, labor forecasting, and departmental budgeting.
• High emotional intelligence: Superior communication skills required to manage diverse teams, high-profile guests, and stressful operational environments simultaneously.

Pay

$50,000 - 60,000 annually

Benefits:

• Medical
• Dental
• Life Insurance

This company is an equal opportunity employer.