Front Office Manager

About the role

Join us at Hotel Teatro, Denver's original boutique hotel, located in the vibrant Theater District. We are seeking a dynamic and experienced Front Desk Supervisor to lead our team and ensure exceptional guest experiences.

Responsibilities

• Respond to inquiries regarding hotel information and guest concerns.
• Supervise the daily operations of the Guest Services personnel.
• Facilitate guest check-in and check-out processes.
• Ensure accurate and timely guest account closures.
• Maintain good guest relations by answering questions and concerns promptly.
• Operate PBX equipment and manage cash transactions.
• Provide guest transportation and recommend local attractions.
• Order supplies and maintain inventory control.
• Implement emergency training and procedures.
• Coordinate with valet services and airport connections.
• Assist with scheduling and training new hires.
• Participate in safety committee meetings.
• Perform other duties as assigned.

Requirements

• Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience.
• Total understanding of all hotel front office procedures.
• Working knowledge of guest services and hotel operations.
• High school diploma or equivalent.
• Fluent in oral and written English.
• Ability to read and write, understand and follow verbal/written instructions.
• Highly organized and attentive to detail.
• Ability to stand for prolonged periods and lift up to 25 lbs.

Qualifications

• Excellent comprehension and literacy.
• Working knowledge of standard cash handling procedures and computerized cash register systems.
• Experience dealing directly with the public.
• High school graduate level mathematical aptitude.
• Fluent in oral and written English.
• Ability to handle stressful and emotionally charged situations.
• Highly organized and able to pay attention to minute details.

Skills

• Tact and understanding when dealing with customers.
• Customer service skills.
• Computer skills, including familiarity with hotel software.
• Ability to multitask and prioritize tasks.

Benefits

• Eligible for Sage bonus plan.
• Unlimited paid time off.
• Medical, dental, and vision insurance.
• 401(k) program with up to 4% employer match.
• Health savings accounts and flexible spending accounts.
• Pet insurance, accidental insurance, critical insurance, and hospital indemnity insurance.
• Short-term and long-term disability insurance.
• Fertility guidance for medical plan enrollees.
• Discounts on hotels, restaurants, and more.
• Employee Assistance Program.
• Referral bonus program.

Pay

USD $60,000.00 - USD $70,000.00 /Yr.

Schedule

Full-time position.