Front Office Manager

About the role

The Front Office Manager at The Blake Hotel oversees the front office department, ensuring exceptional guest service and operational efficiency. This role involves supervising staff, developing training programs, conducting inspections, and addressing guest concerns.

Responsibilities

• Supervise and coordinate front office staff
• Handle guest inquiries and requests promptly and professionally
• Develop and implement training programs for new staff
• Conduct regular inspections of the front office area
• Administer all Front Office operations including guest service, room inventory, and event management
• Monitor staff performance and ensure high quality of guest service
• Create and enforce policies and procedures
• Investigate and respond to guest complaints
• Maintain room inventory and handle maintenance issues
• Complete special projects as required
• Communicate effectively with the housekeeping team
• Manage supplies and reconcile invoices
• Respond to online booking inquiries

Qualifications

• At least 1 year of hospitality industry experience and 1 year of managerial experience
• Bachelor's degree in hospitality management or a related field preferred
• Experience with hotel management software and property management systems
• Certification in hospitality management or customer service preferred