Front Office Manager
Recess Hotels · Savannah, GA · 1 wk ago
On-siteAdministrativeFull-time
About LEFT LANE Hospitality Group, LLC
What you'll do
- Oversee daily Front Office operations, including Front Desk, Guest Services, Concierge, and Night Audit functions.
- Maintain accuracy in room inventory management and ensure effective communication with Housekeeping and other departments.
- Maintain compliance with safety, security, and emergency procedures.
- Lead and inspire the Front Office team to deliver warm, personalized, and anticipatory service.
- Resolve guest concerns promptly and professionally, enhancing guest satisfaction.
- Monitor guest feedback and satisfaction scores, implementing corrective actions as necessary.
- Engage with guests to build relationships and anticipate their needs.
- Recruit, train, coach, and develop Front Office team members.
- Conduct regular one-on-one coaching, performance conversations, and departmental training.
- Foster a culture of accountability, recognition, collaboration, and continuous improvement.
- Partner with the Director of Front Office on succession planning and talent development initiatives.
- Ensure all team members maintain professional appearance, grooming, and service standards.
Qualification
- Minimum 3 years of Front Office leadership experience in an upscale or luxury hotel environment.
- Strong knowledge of Front Office operations, guest relations, and service recovery.
- Experience supervising and developing high-performing teams.
- Excellent communication, interpersonal, and organizational skills.
- Proficiency with hotel property management systems and Microsoft Office.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
Front Office
Savannah, GA
Pay
Commensurate with experience
Schedule
Flexible, including evenings, weekends, and holidays