Front Office Manager

About the role

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Responsibilities

• Manage daily operations of the Front Desk, Guest Services, and Night Audit teams.
• Ensure all guests receive professional, friendly, and efficient service throughout their stay.
• Supervise, train, coach, and develop front office associates and supervisors.
• Create staff schedules and manage departmental labor needs.
• Handle guest concerns, complaints, and service recovery in a timely and professional manner.
• Monitor room inventory, arrivals, departures, and occupancy to maximize revenue opportunities.
• Ensure compliance with hotel policies, brand standards, and safety procedures.
• Conduct daily shift briefings and communicate operational updates with hotel leadership.
• Coordinate closely with Housekeeping, Maintenance, Sales, and other departments to ensure seamless hotel operations.
• Aid with hiring, onboarding, performance evaluations, and disciplinary actions as needed.
• Maintain cleanliness, organization, and presentation standards within the lobby and front office areas.
• Support special projects and additional operational duties as assigned by hotel leadership.

Qualifications

• Minimum of 2–3 years of hotel front office supervisory or management experience preferred.
• Strong leadership, problem-solving, and organizational skills.
• Excellent verbal and written communication abilities.
• Experience with hotel property management systems (PMS) preferred.
• Proficiency in Microsoft Office programs.
• Ability to multitask and remain calm in a fast-paced hospitality environment.
• Flexible schedule availability including nights, weekends, and holidays.
• Strong guest service mindset with attention to detail and professionalism.

Preferred Skills

• Knowledge of hotel revenue management and room inventory controls.
• Experience training and developing teams.
• Ability to lead by example and maintain high service standards.
• Strong conflict resolution and employee relations skills.

Physical Requirements

• Ability to stand and walk for extended periods of time.
• Ability to occasionally lift up to 25 pounds.
• Ability to work in a fast-paced hotel environment.

Pay

$55,000 - $65,000

Schedule

Nights, weekends, and holidays are common.