Jobs · Rhode Island

Front Office Manager

Pyramid Global Hospitality · Newport, RI · 1 mo ago
$60k/yrFull-time
We need to output HTML fragment with sections: About the role? Actually we need to use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections with real specific content. We need to parse the job posting. First, there is a description of company and property, but that's not part of the job posting? It's part of the posting. We need to preserve all substantive information, but we should not repeat job title as heading. We need to format into semantic HTML. We need sections: maybe "About the role" (intro), "Responsibilities" (list of duties), "Qualifications" (list of qualifications), "Skills" maybe separate? The posting includes "Qualifications" list and also some skills like "Strong Computer skills, and experience with PMS systems", "Excellent verbal and written communication skills", "Ability to work in a fast-paced setting". Could be under Skills. Also there is "What You Will Have An Opportunity To Do" which is basically responsibilities. There is "Your Role" which is a list of duties. We need to combine responsibilities into a single list. We need to include Pay: they gave compensation range: "$60,000.00 $65,000.00". So we need a Pay section with that. Benefits: they mention "comprehensive benefits — including 401(k) with company match — and rewarding bonus programs." Also earlier: "Our core values...". So we can include Benefits section with that. Schedule: they mention "Available to work a flexible schedule to include nights, weekends and holidays based on business needs". That's schedule info. Also there is "About Our Property" etc. Could be under "About the role" or maybe a separate "About the property". But headings limited to given list. We could put property description under "About the role" as prose. We must not include boilerplate like EEO etc. Remove that. We must not include duplicated lines. We must not invent or summarize away detail. We must preserve all substantive information. Let's extract substantive content: Company description: Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience. Property description: Wayfinder Newport is more than just a boutique hotel — it’s a labor of love created by a collective of local chefs, bartenders, artists, designers, and entrepreneurs who proudly call Newport, Rhode Island home. Driven by a shared vision, we set out to reimagine the classic Newport hotel experience with something vibrant, creative, and deeply rooted in the community. Our property features 187 thoughtfully designed rooms, including 30 spacious deluxe suites, a full-service restaurant, and 2,600 square feet of versatile event space. At Wayfinder Newport, we’re committed to being the best employer in the area. What makes us different? It starts with our people-first culture, comprehensive benefits — including 401(k) with company match — and rewarding bonus programs. We're seeking individuals who are genuinely passionate about hospitality and guest service. Our core values center on personal growth, a strong sense of community, and supporting each other’s success. Every team member plays a vital role in creating the exceptional, memorable experiences our guests return for. We’re building more than a hotel — we’re building a destination. One that people are excited to visit, not just pass through. Discover what a career with Pyramid Global at Wayfinder Newport can mean for you. Join our team and help us shape the future of hospitality in Newport. Job title: Front Office Manager (but we don't repeat as heading). "What You Will Have An Opportunity To Do" paragraph: We’re looking for a passionate, guest-focused leader to join our Front Office team as Front Office Manager. This role is ideal for someone who inspires others through example, enjoys developing teams, and brings a thoughtful, professional approach to supporting both guests and team members. The Front Office Manager is the face of the hotel and the heartbeat of the guest experience. You lead the Front Office department with warmth, confidence, and style — creating meaningful moments while keeping operations running seamlessly behind the scenes. If you have experience leading a hotel front office operations, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. "Your Role" bullet list (actually sentences separated by line breaks). Let's extract each duty: - Lead Front Office operations and set the tone for a memorable “Wanderlust” guest experience - Deliver personalized, engaging service and model exceptional hospitality on the floor - Assist with guest check-ins, ensuring accurate information, credit authorization, and fulfillment of special requests - Oversee VIP, group, and loyalty guest arrivals to ensure elevated experiences - Proactively resolve guest concerns and “WOW” guests through effective service recovery - Manage guest feedback platforms (reviews, surveys) and lead action plans for continuous improvement - Recruit, interview, and develop Front Desk and Bell team members - Support team growth through coaching, performance reviews, career development, recognition, and engagement programs. - Ensure brand standards, SOPs, and system accuracy are consistently maintained - Foster a positive, inclusive workplace culture that supports engagement and retention - Lead daily briefings and shift handovers to align teams on priorities and VIPs - Oversee daily Front Office operations to ensure smooth and efficient service delivery - Maintain accuracy in PMS, POS, and reservation systems - Schedule staff effectively based on forecasted occupancy and business needs - Partner with Housekeeping, Maintenance, and Revenue Management to ensure smooth operations and strong performance - Support the hotel’s financial performance by managing labor costs and expenses - Oversee cash handling procedures, audits, and compliance with internal controls - Ensure compliance with safety, security, and emergency procedures while keeping the atmosphere welcoming - Support loss prevention initiatives - Interact with all hotel staff in a professional and supportive manner - Perform other duties as required to support hotel operations and memorable guest experiences Qualifications list: - 3-5 years experience leading a Front Office team in a service focused hotel or resort environment - Available to work a flexible schedule to include nights, weekends and holidays based on business needs - College degree preferred - A passion for hospitality and boutique-style service - A strong desire to make an impact on other people - An outgoing and engaging personality - Strong leadership with a hands-on, people-first approach - Ability to balance guest experience with operational and financial goals - Strong Computer skills, and experience with PMS systems - Excellent verbal and written communication skills - Ability to work in a fast-paced setting Also there is "#ZR400" maybe a code, ignore. Compensation: "$60,000.00 $65,000.00". Probably means $60,000 - $65,000. We need Pay section with that. Benefits: "comprehensive benefits — including 401(k) with company match — and rewarding bonus programs." Also earlier: "Our core values center on personal growth, a strong sense of community, and supporting each other’s success." But that's more values. Benefits: we can include the 401(k) match and bonus programs. Schedule: from qualifications: "Available to work a flexible schedule to include nights, weekends and holidays based on business needs". Also maybe mention flexible schedule. We need to avoid filler like "commensurate with experience". Not present. We must not include Job ID/requisition numbers as headings; we can drop "#ZR400". We must not include EEO etc. Now produce HTML. We need headings:

for each section. We need to decide which sections to include. We have: - About the role (could include company and property description plus the "What You Will Have An Opportunity To Do" paragraph). Could be a prose

. - Responsibilities (list of duties from "Your Role"). - Qualifications (list of qualifications). - Skills (maybe separate list for skills like computer skills, communication, fast-paced). But we could incorporate skills into Qualifications; but the instruction says use headings for Skills if we have content. We have skills: Strong Computer skills, experience with PMS systems; Excellent verbal and written communication skills; Ability to work in a fast-paced setting. Those are already in qualifications list. Could keep them under Qualifications. But we could also make a Skills section for those three items. However we must not create thin sections; better to combine. We have Benefits: we have info. Pay: we have compensation. Schedule: we have schedule info. We could make sections: About the role, Responsibilities, Qualifications, Benefits, Pay, Schedule. Check if any section would be empty or filler. Let's draft. About the role: combine company description, property description, and the introductory paragraph about the role (the "What You Will Have An Opportunity To Do"). We must not repeat job title as heading; but we can mention it in prose. We need to preserve all substantive information; we must not omit any details. Let's write About the role as a few paragraphs. We'll need to ensure we don't duplicate lines. Let's extract company description paragraph(s). It's multiple sentences; we can keep as one or split. Property description paragraph(s). Also we can keep. The "What You Will Have An Opportunity To Do" paragraph. We'll combine them into maybe two

elements: one for company/property overview, one for role opportunity. But we must not lose any detail. Let's craft:

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners

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