Front Office Manager

About the property

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey.

What you will have the opportunity to do

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

About OKANA Resort & Indoor Waterpark

Welcome to OKANA Resort & Indoor Waterpark, proudly managed by Pyramid Global Hospitality. Located in Oklahoma City, OKANA is a premier destination offering an immersive guest experience through exceptional service, dynamic attractions, and a commitment to creating unforgettable moments for both guests and team members (“curators”). Our resort fosters a culture of excellence, collaboration, and growth, providing team members with opportunities to thrive in a fast-paced hospitality environment.

Qualifications

• 3–5 years of Front Office leadership experience in a hotel or resort environment
• Working knowledge of Property Management Systems (PMS); Opera experience preferred
• Strong leadership, problem-solving, and guest service skills
• Excellent communication and organizational abilities
• Flexibility to work evenings, weekends, and holidays
• Preferred: Resort or luxury hospitality experience
• Experience in high-volume, multi-outlet environments
• Familiarity with Pyramid Global Hospitality systems and standards

Core Competencies (OKANA “Game Changer” Behaviors)

• People First
• Leads with respect, inclusivity, and a focus on curator engagement and development
• Integrity
• Demonstrates accountability, professionalism, and sound judgment
• Excellence
• Drives high service standards and continuous improvement
• Leadership & Communication
• Builts trust, fosters teamwork, and communicates effectively across all levels

Physical & Work Requirements

• Ability to stand and walk for extended periods
• Ability to lift up to 25 pounds occasionally
• Ability to work in a fast-paced, guest-facing environment

Why Join OKANA & Pyramid Global Hospitality?

• At OKANA, we are committed to creating an engaging and supportive workplace where our curators can grow and succeed.
• As part of Pyramid Global Hospitality, you will be joining a team that values innovation, collaboration, and delivering exceptional guest experiences every day.

Compensation

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.